Quality Policy:
The senior management of AgriServ is committed to providing the necessary resources to implement, support, and ensure the continuity of the Quality Management System (QMS). This is achieved by defining and documenting all company procedures and policies in accordance with the requirements of the (ISO9001) standard, conducting monitoring, measurement, analysis, and continuous improvement activities for QMS, ensuring the provision of necessary training for employees to enhance their competencies and skills in QMS, conducting periodic reviews of the system, supervising the implementation of continuous improvement plans and ensuring that all employees comply with the requirements of QMS and contribute to achieving its objectives.
Cybersecurity Policy:
AgriServ is committed to identifying and complying with the general cybersecurity requirements issued by the Cybersecurity Authority, as well as related regulatory and legislative requirements and the international standard (ISO27001). The company is responsible for defining and developing cybersecurity policies, technical standards, regulatory frameworks, procedures, and methodologies to ensure the fulfillment of all requirements and promote awareness of cybersecurity risks.
Compliance Policy:
The role of institutions, companies, and public entities in national and global economies is increasingly significant in delivering public services to the community and creating opportunities for the beneficiaries of their services. Consequently, it has become essential to establish guidelines, regulatory frameworks, and oversight mechanisms to organize the work of these entities and ensure their performance aligns with various local and international legal and regulatory requirements.
Within this context, the importance of having a compliance system and policy at AgriServ becomes evident, as it enhances the company’s efficiency and capacity to meet all its statutory, professional, ethical, and administrative obligations.
The company is committed to applying the highest compliance standards across all its activities. This policy aims to establish a framework to ensure adherence to all national regulations, applicable laws, and other relevant standards (ISO37301) while fostering a culture of compliance within the company.
Anti-Bribery Policy:
AgriServ is committed to conducting its business in a fair and transparent manner, in accordance with governance and integrity principles, applicable regulations in the Kingdom, international standards, and best practices (ISO37001). The company adopts a zero-tolerance approach to bribery, corruption, and abuse of power under any circumstances. It is dedicated to operating professionally and fairly in all its transactions and business relationships and to establishing effective internal systems to combat bribery.
In this context, the importance of having an anti-bribery system and policy within the company becomes evident, as it enhances the company’s efficiency and capacity to meet all its legal, professional, ethical, and administrative obligations.
The company is committed to applying the highest standards of integrity across all its activities. This policy aims to establish a framework to ensure compliance with all national anti-bribery and anti-corruption laws and regulations while fostering a culture of integrity within the company.
Whistle Blowing Policy:
AgriServ is committed to implementing best administrative practices and adhering to relevant regulatory requirements. To this end, the company strives to provide a healthy and sound working environment to perform its operations in accordance with the highest standards of integrity, transparency, and discipline, encouraging employees to embody these principles in their work. At the same time, the company is dedicated to preventing violations of these principles and taking all necessary corrective actions in cases of non-compliance, misconduct, or breaches of these regulations.
In this context, the Whistleblowing Policy gains importance, as it provides a general framework and a safe environment that enables all stakeholders to exercise their legitimate right and fulfill their duty to report any violations or breaches of AgriServ's policies or applicable regulations in a professional and effective manner. This allows the company to prevent, address, and rectify misconduct when it occurs.
To facilitate this, AgriServ has established the following communication channel: [email protected]
Occupational Health & Safety Policy:
AgriServ adopts an Occupational Health and Safety policy in accordance with the requirements of the international standard (ISO45001). This standard is one of the essential factors in ensuring a safe and healthy working environment for employees and is a core responsibility of any organization or institution. The significance of this policy lies in several key aspects, including:
Environment Policy:
To ensure the delivery of high-quality products and services that meet the expectations of customers and stakeholders, AgriServ is committed to implementing an Environmental Management System (EMS) in accordance with the requirements of the international standard (ISO14001). This commitment includes The senior management's dedication to providing the necessary resources to implement, support, and ensure the continuity of the EMS, defining and documenting all procedures related to the EMS, applying the EMS to all activities and services provided by the company, Protecting the environment, including preventing pollution, mitigating and adapting to the effects of climate change, protecting biodiversity and ecosystems, and ensuring the sustainable use of resources, conducting monitoring, measurement, analysis, and continuous improvement activities for the EMS, Ensuring the provision of necessary training for employees to enhance their skills and competencies in environmental management and compliance with the standard requirements, and ensuring all employees adhere to the requirements of the EMS.
Energy Policy:
To ensure the delivery of high-quality products and services that meet the expectations of customers and stakeholders, AgriServ is committed to implementing an Energy Management System (EnMS) in accordance with the requirements of the international standard (ISO50001). This commitment includes senior management's dedication to providing the necessary resources to implement, support, and ensure the continuity of the EnMS and achieve its objectives. Defining and documenting all procedures related to the EnMS in accordance with the requirements of (ISO50001), applicable legal requirements, and other energy efficiency-related regulations on energy use and consumption, applying the EnMS to all activities and services provided, supporting the purchase of energy-efficient products and services that impact energy performance, Conducting monitoring, measurement, analysis, and continuous improvement activities for EnMS, ensuring the provision of necessary training for employees to enhance their skills and competencies in energy management and compliance with the standard requirements, and ensuring that all employees comply with EnMS requirements and contribute to achieving its objectives.
Smoke-Free Policy:
AgriServ is committed to implementing a Smoke-Free policy in accordance with the provisions of the international standard (ISO45001) to ensure the safety of employees, contractors, visitors, and equipment. This includes the senior management's commitment to providing the necessary resources to implement and support the Smoke-Free Policy.
Customer Satisfaction Policy:
AgriServ is committed to handling all customer complaints in a fair, transparent, and effective manner, meeting customer expectations regarding prompt response and fairness in addressing complaints. This includes adhering to the following principles: